Disclaimer & Assurance/Refund Policy

Disclaimer

QueenBEE Secrets Balms are hand crafted from ingredients derived from nature. No medical claims are implied in the information given in this catalogue/website. Diagnosis or treatment of any condition is not intended. Whilst we make no therapeutic claims for our products, herbs and essential oils along with beeswax and royal jelly have many benefits which are well documented in aromatherapy online and in literature. It is up to the user to research these benefits.

Any reference to health benefits cannot be taken as a replacement for medical advice or seen as a diagnosis for a specific condition. Any reference given by customers is freely given and should not be considered the same will be achieved by others in using these products. It is up to the user to seek medical advice or research same.

Despite the pure and natural nature of our products, some people react or are allergic to entirely natural substances. For example the highly alkaline treated water in cities alone can exacerbate skin conditions.
Whilst allergic reactions are extremely rare and unexpected, QueenBEE Secrets cannot be responsible for allergies to products and resultant ailments if any. We strongly suggest that you patch test on skin for any new product before its continued usage. If any redness, itching or sensitivity occurs do not continue use. We strongly recommend seeking medical advice if you have a skin condition or are unsure.

Products are for external use only

How products are stored can determine the shelf life of natural products. QueenBEE Secrets is not responsible for how products are stored once they leave the shop. It is recommended however they be stored in a cool dry place under 30 degrees celsius.

Assurance

QueenBEE Secrets is part of the Chemical Free Community. Our products are 100% Natural and derived from nature. Our BEE content comes from a Queensland Source we have been privileged to use for over 18 years. We know where it comes from and how it is harvested. No dilution is applied to our bee content.
Pure Organic Botanicals are also included in our balms. We are very proud of our success and continue to handcraft each and every balm. BEE-cause we want you to have the BEST!

Being the original Royal Jelly and Australian Manuka Honey (Jelly Bush Honey) balms made right here in Australia, we believe our balms are the best. Tried and tested on humans for over 18 years. We have a money-back guarantee if not satisfied. The product warranty is within 30 days of purchase for a refund.

At QueenBEE Secrets, our ethos is Perseverance, Integrity and Love. We have made all our balms from customers’ requests. If you have such a request then we are here to help if possible.

Simply contact us directly at [email protected]

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